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    • Refund policy

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at support@nancefloors.com. Please note that returns will need to be sent to the following address: Nance Floors – Plant #6 /103 N Industrial Blvd / Calhoun, Georgia 30701

    If your return is deemed acceptable, we’ll send you instructions on how and where to send your flooring. Flooring sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at support@nancefloors.com or 1-800-999-7731 to speak with someone in person.


    Damages and Issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

     

    Exceptions / Non-Returnable Items
    Certain types of items cannot be returned, like custom orders (such as special orders or custom size rugs), and closeout final sale inventory. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific flooring item.

    Unfortunately, we cannot accept returns on gift cards


    USA Shipments ONLY
    If you are not located in the continental United States we are not able to ship or process your order and a refund will be applied upon receipt of the order.


    Refunds
    For returned orders we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at support@nancefloors.com or call us at 1-800-999-7731.